
So yesterday I had a interesting day- First on the way to getting hay I got stuck in the people's yard trying to back up into the hay area. We have had so much rain my non-4x4 truck got stuck in thick sand/mud. It took them getting their tractor out to pull me out, after the guys asked me at least 4 times " You don't have 4x4 "? I am like
WTF.. Anyways I probably won't go back after that even though they were nice and somehow I still tipped the guys to put hay in my truck after I spent 30 min trying to get my truck out.. I am to nice.. Then I got home, took a shower and went to do some laundry and no water. My water pump had gone out. Living in the country is nice except you have to deal with water pumps, wells, septic,
ect ect..
So I called the people who put the system in, J&J Plumbing and the lady Trudy said someone will be out in the morning.. I figured keep your cool you can use water from the barn well/pump for the toilets and I was going to be gone all day anyway.. This morning they came out. They said that the electrical portion of the pump was fried and that was going to cost me $30 plus $90 labor. I was like um,
isn't this under warranty? I paid you guys $1600 8 months ago for a system that I feel is too small ( Water tank is only like 5 gallons ) and I have had issues with this system the first month you put it in, the guy called and said Nope
electicial isn't under warranty due to the leak you have causing it to come on so much..
So I am getting mad, but keeping my cool. I called Trudy and explained that from the moment they put this system in, gave me a estimate of $900 and ended up costing $1600 due to my old plumbing and labor ( I paid for the workers to take breaks every 15 min and smoke, I am still pissed
about that ) that I have had issues. Their worker "Nick" had to come out 4 times since the install due to it leaking, and it going on every hour. He finally fixed it on the 3rd call and said they had the air wrong and it was going on too early.. I explained the first month due to
incompentant employees you fried my pumps
electrical system. I agreed to pay for the parts, but not the labor.
She said no, and got her boss on the phone. He was
incredibly rude and said that Nick said I had a leak that was causing the pump to go on. I explained I have a small leak in the front but it was fixed, and my plumber said it was not due to that. I explained its not my fault he had a employee that didn't do his job right, and that its not fair for me to have to pay this. It took them a month to fix the problem from the start, and it was going on every hour back then! And at this point I was getting emotional and crying which didn't help. He then said that
today's call will be on him, and in the future not to call him back for business. I am like
WTF? My system is under warranty for 1 year, and the water tank 5. I was so shocked I just hung up and said fine. His poor workers were like apologizing telling me he is having a bad day and to please call if something else goes wrong. I told them that I will call the BBB, and that if any issues come out, he will see me in small claims court.
I was so upset- How can a small business owner get away with this attitude? There is a chance that my well will need replacing in a few years, and that is 4k and I will not go through them. I don't have any documentation from the original installation since I figured I would always go through them even though I am not happy with my first installation and the cost.
I am a typical female who just lets things slides. Well not today. Today my eyes opened and I will never be taken
advantage of again. Its time to start sticking up for my finances and even though I am upset with this stupid owner at J&J Drilling in
Bosque Farms, NM, I will do business with other
company's and if I have any more problems I will take them to small claims court. Enough is Enough!
So the above pictures is some baby starlings who have taken up residence in my front door foyer area. Their parents are very upset when I leave and enter my front door but I guess I feel blessed that they trusted my house enough to raise their
baby's. They don't have to worry about water pumps and living expenses, sometimes I envy them...